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CEC Approved Solar Retailer

Solar System Australia is a clean energy council approved solar retailer. That means that the solar systems that we provide homeowners are eligible to receive solar rebates to save on the cost of an installation. More importantly, it means that as a retailer, we hold ourselves to the highest code of conduct through all our business’ pre-sale and post-sale activities.

Therefore, you can have complete peace of mind about the quality of the products, installation, and level of care you receive when you sign on with a solar system with our company.

What Does the Clean Energy Council Do?

The Clean Energy Council (or CEC) provides information, guides, and standards for consumers to assist in their purchases of PV solar and battery systems. The council is an independent industry-run organisation that has created a voluntary code of conduct to encourage solar retailers to comply with a standard of best practice in installations and retail sales.

Clean energy council approved retailers must abide by a higher set of standards than other retailers, which looks out for the interests of the consumer.

The Difference Between CEC Approved & CEC Accredited

‘CEC approved solar retailer’ is a marking achievement for a company, while ‘CEC accredited solar installer’ is earned by individuals. CEC approved retailers are required to ensure that a suitably CEC accredited installer looks after your installation. Therefore, it never hurts to search for a clean energy council approved solar retailer when you are looking for a solar system.
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    6.6kw
    LONGi Solar Panels 5kw Solis inverter
  • Medium Home

    7.7kw
    LONGi Solar Panels 6kw Solis inverter-single phase
  • Big Home

    9.9kw
    LONGi Solar Panels 8kw Solis inverter - single phase
  • Family Home

    13.3kw
    LONGi Solar Panels 2x5kw Solis inverter - single phase Or 10kw Solis inverter - three phase
  • Small Business

    13.2kw
    LONGi Solar Panels 10kw Solis inverter
  • Large Corporate

    25kw
    LONGi Solar Panels 20kw Solis inverter
  • Massive Business

    35kw
    LONGi Solar Panels 30kw Solis inverter
PRODUCTS YOU CAN RELY ON

Our Products

WHAT WE DO

Services We Offer

Residential & Commercial
Solar System Installation

Battery Grid/Off-Grid
Installation

Ground Solar Farm
Installation

Electric Car Charger
Installation

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How Much Will
You Save

Calculate your solar saving

That’s how much you can save

Minimum required system sizes
Average Daily Production
Recommended system size
Average Daily Production for
Annual savings with solar
10 years estimated savings
We Follow

5 Step Process

STEP01

Book Appointment

Book your free solar assessment with one of our trained assessors. Using 3D aerial imagery technology, we will assess the layout of your home and determine your eligibility for solar power.

STEP03

Cooling-Off Period

Our solar assessment is obligation-free. Therefore, we offer a 10-day cooling off period.

STEP05

After-Care & Warranty

Our high quality products are all backed by very generous warranty periods.

STEP02

Free Solar Assessment

One of our professional assessors will help you pick a system tailored to best fit your home and go through all payment options with you.

STEP04

Installation

Our team will take care of the entire installation process. With a quick turnaround time, you will be saving on your electricity bills in no time.

STEP01

Book Appointment

Book you free solar assessment with one of our trained assessors. Using 3D areial imagery technology, we will assess the layout of your home and determine your eligibility for solar power. One of our appointment setter will assist you in booking an appointment time that best suits you.

STEP02

Free Solar Assessment

One of our professional asessors will call you or come to you for an no obligation free solar assessment. They wil help you pick a system tailored to best fit your home and go through all payment options with you.

STEP03

Cooling-off Period

Our solar assessment are obligation free. There fore, we offer a 10-day cooling off period.

STEP04

Installation

Our team will take crae of the entire installation process while staying in touch with you along the way. With a quick turn around time, you will be saving on you relectricity bills in no time.

STEP05

After-Care & Warranty

Our high-quality solar panels are backed by a very generous product and performance warranty of 25 years, along with a 15 years warranty on workmanship. As well as this, we offer a 10 year extendable warranty on all Solar Inverters.

What You Can Expect from a CEC Approved Solar Retailer

The code of practice that solar retailers hold to, for CEC approval, applies to the full service. This covers consultation, sales, assessing, explaining how the system works, warranty and aftercare.
You can find out more about what this means for you below:

Pre-Sale Commitments

  • Driven by solutions, not sales - Part of the responsible practices you can expect from clean energy council approved retailers is abstinence from all high-pressure sales tactics. We are a team of professional solar installers and assessors, not salesmen. Meaning, we spend most of our time installing new solar systems for clients instead of focusing on frequent cold calling.
  • Honesty - No misleading or dishonest advertising.

Post-Sale Commitments

  • A 10-day cool-off period in unsolicited sales to allow customers to change their minds. 
  • Provide the opportunity to cancel a contract with the solar retailer if there are any changes that are not first approved in writing.
  • Offer a minimum 5 year warranty period and address any issues during this period.
  • Explain the process performed for the solar installation as well as network connection workings.
  • Ensure that only CEC accredited installers install the system.

Documentation

  • CEC approved retailers must also provide you with necessary documentation before and after the installation.
  • Solar retailers which get approved by the council must also prove adherence to existing legislation and regulations regarding solar systems.
  • Take on full accountability for any subcontracted parties.
  • CEC approved retailers are required to keep an open and fair complaints process and get back to customers within 21 days.
You can learn more by reading the full solar retailer code of conduct here for more information on the standards CEC approved retailers adhere to.

Becoming a CEC Approved Retailer

The application process for a CEC approval as a solar retailer is thorough to ensure that the retailer follows all existing rules regarding solar systems, as well as the code of conduct listed by the council.

The benefit of undergoing this process means customers can rely on these features out of their retailer:

Experienced

One of the requirements of becoming a clean energy council approved solar retailer is to have at least 12 months of operation and at Solar System Australia solar, our installers additionally have a reliable depth of expertise with 12 years of experience.

Quality Checked

Each retailer approved by the Clean Energy Council also undergoes integrity and financial checks by a separate external agency.

Responsible Marketing

CEC solar approved retailers are dedicated to following responsible marketing practices. These retailers must provide you with all the necessary information and documentation to ensure you are certain about going forward and understand how everything works.

CEC Accredited Installation

Solar retailers that have been approved by the CEC must ensure high-quality standards in the products, designed system, and installation. All clean energy council approved retailers must also see that a CEC accredited installer looks after the installation.

5 Year Product Warranty

A clean energy council approved solar retailer must provide customers 5-year total system warranty that covers all the products in the installation and workmanship as a minimum. CEC approved retailers also must cover and address any issues with the system during this period.

Cool Off Period

In the case of unsolicited sales, consumers must be given a 10 business day cooling off period to cancel if they change their mind. This means if a CEC solar approved retailer approaches you and you agree to a solar system installation, you can cancel within this period without any penalty.

These retailers are regularly checked by audit companies to ensure that they continue to commit to best practices with the CEC code of conduct.
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